Do Less.
Is your team too busy to be successful?
Reject the ‘Do More with Less’ Myth. Pause and prioritize.
Put a stop to the chaos. There’s a lot to react to lately, but hustling to do more probably isn’t helping. Your team might be jumping from one fire to the next. Everyone may be trying to do more with less, but this approach isn’t sustainable and often backfires. You don’t have to keep doing things the same way, and you probably don’t need to do more. Instead, help your team work smarter, be strategic, and think creatively.
Logically, we know that the result of being spread too thin is that quality suffers, the effort occurs too late, and people get burned out. It’s not a good way to run an organization, so why does it happen?
Reasons people try to do too much:
1. The status quo feels easier, so they keep doing things the same way.
2. The work culture values heroic efforts and doing less seems wrong.
3. We tend to think more is better, even if it’s not.
4. People don’t see alternatives and can’t decide where to focus.
To do less and get better results, prioritize what’s most important to customers.
Here’s How to Prioritize
First, check in with your strategy. A good strategy creates focus by defining the few, best approaches that will increase value for customers. If you need to update your strategy to create more customer value, start here:
Prioritize Customer Groups. Which customer segments are most at risk or prime for growth? Focus here.
Talk to your frontline staff. Do they have a productive forum to share and discuss customer feedback objectively, where expert bias and historical ways of thinking can be openly challenged?
Collect customer feedback. Objective insights about customer needs can spark an aha moment.
Align’s Strategy Scorecard helps you find the right starting point.
The Strategy Scorecard is a fast and focused tool that lets you evaluate where things are out of alignment. You’ll look at mission, customer value, staffing, systems, and financial results. Ultimately, by prioritizing the right things, you can concentrate efforts where they can make the biggest impact. Download the Strategy Scorecard here.
If you want to prioritize strategies that increase customer value, let’s talk about how to get there.